Sales & Customer Service Training

This course covers the basics of customer service, emphasizing the importance of understanding customer perceptions and expectations. It highlights the power of a positive attitude, including the impact of consistently being friendly. The G.U.E.S.T. approach is introduced as a foundational strategy for customer interactions, along with effective methods for handling customer complaints.

 strategic and critical learning points for sales and personal development are explained with specific examples but you must take the test to be certified. 

 You cant "think" how good you are at sales, you have to "know" how good you are at sales and where you excel and where you need help. This assessment will show you both. This is the only skills-based sales assessment on the planet. 

This discussion centers on the attributes of exceptional salespeople and strategies for developing similar specific skills. The course offers techniques to enhance the focus on customer relations, emphasizing its direct correlation to increased sales. It also covers the importance of product knowledge, customer understanding, and active listening in the sales process.

 Every successful person (and salesperson) has one thing in common: a YES! Attitude that's powerful enough to help them achieve the impossible! This course is a complete, step-by-step game plan for understanding and mastering your YES! attitude. 

This class is designed for individuals in management or line positions, offering exposure to essential skills and aspects of effective leadership. Whether leading a group, department, or project, the course emphasizes the importance of leadership skills for success and personal development. The practical training provides straightforward concepts that can be quickly incorporated.