American Hotel & Lodging Educational Institute(AHLEI) Course
Island Training Solutions proudly serves as the Licensee and Partner of the American Hotel and Lodging Educational Institute (AHLEI) in the Northern Mariana Islands. Our diverse selection of hospitality training courses is designed to lead your staff to achieve certification from the world's largest and globally esteemed hospitality institution. Notably, Jim Arenovski holds the Certified Hospitality Trainer (CHT) designation from AHLEI, ensuring the highest quality of instruction. Here are a few of our most popular courses:
Guest Service Professional (CGSP®)
In the highly competitive realm of the hospitality industry, the hallmark of success transcends mere accommodation and meals. It revolves around the creation of unparalleled guest experiences, where your staff's commitment to going the extra mile and engaging with guests is paramount.
Introducing Guest Service Gold®, a compelling program that delves into seven extraordinary stories, all inspired by real-life, award-winning guest service encounters. These narratives are imbued with emotional depth, highlighting key attributes such as authenticity, intuition, empathy, delight, delivery, initiative, and the spirit of a true guest service champion.
The pinnacle of this endeavor is the attainment of the Certified Guest Service Professional (CGSP®) designation, an internationally renowned recognition for individuals who consistently excel in delivering exceptional guest experiences. This prestigious accolade is the industry's highest acknowledgment of excellence in guest service.
Upon successful completion, candidates are awarded a certificate and granted the privilege of wearing the distinguished CGSP® gold lapel pin on their uniform, symbolizing their profound expertise and unwavering dedication to the elevation of guest service standards.
Hospitality Specialty Courses (HSC) – S.T.A.R.T Skills, Task
The certification is supported by the START (Skills, Tasks, and Results Training) programs. START resources present concise instructions for training new or prospective employees on how to perform key tasks correctly, along with the general hospitality knowledge, and soft skills needed in the hospitality industry.
Successful candidates who complete the START program and pass the certification exam will receive a certificate, lapel pin and global recognition for their accomplishment. The course takes approximately 20 hours of class room time and can be taught in 2 to 3 hours sessions.
Front Desk Representative
Front Desk Representative
Front Desk Representative
The Front Desk Representative certification recognizes the skills and knowledge needed to succeed as a professional in a front-line position at a lodging property. A front desk representative's goal is to meet the needs of all guests staying at the hotel, and to provide any necessary services to ensure a customer's satisfaction. The Front Desk Representative certification brings the professional clout to the people who are in the front-line with guests.
Restaurant Server
Front Desk Representative
Front Desk Representative
The Restaurant Server certification recognizes the skills and knowledge needed to succeed as a food service professional at a front-line position in a dining facility. Great food isn't enough to make an outstanding dining experience. That takes great service, too. The Restaurant Server certification brings the professional clout to the people who are in the front-line
Maintenance Employee
Maintenance Employee
Maintenance Employee
The Maintenance Employee certification recognizes the skills and knowledge needed to succeed as a professional in a front-line position at a lodging property. A hotel maintenance worker must perform a variety of responsibilities to ensure hotel maintenance standards are achieved, from carrying out repairs to cleaning up facilities. The Maintenance Employee certification brings the professional clout to the people who are in the front-line with guests.
Guestroom Attendant
Maintenance Employee
Maintenance Employee
A hotel room attendant is responsible for keeping guest rooms in a hotel, lodge or inn clean, safe, stocked and maintained. The Guestroom Attendant certification brings the professional clout to the people who are in the front-line with guests. The Guestroom Attendant certification recognizes the skills and knowledge needed to keep guest rooms clean, safe and maintained at a lodging property.