Staff Development

• This class exposes those in management or line positions to the various skills and aspects of being an effective leader.
• Whether heading a group, a department or a project group, leadership skills are key to success and personal development.  
• The practical training provides straightforward concepts that can be incorporated quickly

• This course focuses on developing the ability to recognize, understand and manage one's own emotions, as well as the emotions of others.
• This training is often used to enhance interpersonal relationships, communication, conflict resolutions, and leadership skills.
• The aim of this training is to help individuals and teams improve their emotional insight, leading to better collaboration, higher productivity, and healthier work environments.

• Effective Communications is the two-way collaboration and understand of concepts

and positions. 

• The class will focus on mainly verbal and face to face communications and cover effective listen, tone, message and empathy. 
• Techniques on effective written, email and message communications will be cover. 
• Discussion on what needs to be communicated vs comments, attitudes and bias and how these

 may lead to diluting the messaging intended.

• Focus on the business of customer service and how a good product or company can be made great through the interaction of its employees with the customers.
• Cover the importance of understanding the direct relationship between great customer service and customer retention. 
• Discussion regarding ways to develop customer loyalty for greater customer retention while striving for the ultimate goal of customer advocacy.

• Focused on increasing sales through suggestive offering and sales expansion.
• Understanding key factors for successful selling programs.
• Stresses the importance of product knowledge, “packaging” as well as listening to the customer for maximum results.  
• Role playing is employed to emphasize success of easy techniques

• Discussion of attributes of great sales people and how to develop similar specific skills.
• Provide techniques for improving the focus on customer relations and how that leads to increased sales.
• Discussion regarding product knowledge, customer knowledge and listening to the customer. 

• Every staff member and every team can work to be more efficient.
• Help them help you, by teaching them some proven techniques to assist them with increased productivity at work and at home. 
• Practical techniques to help boost productivity in all areas of your business.

• If your company lacks a sense of unity and prioritizes individual interests over the collective good, our class offers a solution.
• We showcase the significance of teamwork for the company's well-being, using a blend of team games and lectures.
• Gain an understanding of how collaboration enhances customer sales and satisfaction, ultimately benefiting all team members.
• Our program hones in on fostering a "no obstacle attitude" in daily operations and erasing any "us and them" divisions within the workplace.

• Based on the premise “two heads are better than one,” this course helps staff work together and think through day-to-day issues to reach solutions. 
• Various techniques for problem solving are discussed and explored with a reoccurring theme of “brainstorming” to help bring out all ideas on a problem.
• Demonstrates the benefits of staff approaching business owners with solutions rather than problems

• Whether diverse through age, race, origin, location or culture, properly understanding the diversity in your business can maximize sales, morale and staff retention.  
• Teach your staff and management how to best embrace this diversity for maximum results.

• This class will help you set the standard for ethics in your business. 
• Is your staff ethical?  Would they steal, lie or give information to your competitor?
• Discussion centers on how important the staff’s ethical behavior and dealings towards customer, vendors and co-workers can affect the company’s success. 
• Great exercises to get your staff thinking on the importance of setting a high ethical standard at work and at home.

• This course sets the stage to have your staff answer and converse on the phone in a positive attitude or as they would if they were face to face. 
• How much of your customer interface with your company is by phone?  First impressions of a business mainly come from the first phone call. 
• Simple techniques include how to properly place someone on hold, how to be clear on the phone, the greeting and the farewell.
• Can be taught with either Customer Service course.